Returns & Exchanges
At Edifier, we are committed to providing premium audio experiences, which is why we offer a 30-day return window for products purchased directly from our store. If you are not completely satisfied with your sound, we make it simple to return or exchange your gear in its original condition.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your Edifier product in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Product
Affix the provided shipping label or your own carrier label to the box and drop it off at a designated shipping location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians inspect the returned item for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing